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Frequently Asked Questions

• How does the translation process work?

  • You order translation of your documents through our website.

  • Our support staff will assign your order to a translator.

  • Once the translation is complete it will be reviewed for formatting, spelling, grammar, etc. by our support staff.

  • Your translation will be sent to you for approval. You can request a revision or approve the translation.

  • Once approved, we will email you the finalized copy of your translation and the tracking number if you requested a physical copy when the order was placed.

• What is a certified translation?

  A certified translation is a word for word translation of a source document accompanied by a signed statement from Languex which attests to the thoroughness and accuracy of the translation, but not the validity of the original document.

• How much does it cost?

  For certified translations, the cost depends on the amount of pages translated. Our cost is $24.50 per page. A page is defined as 200 words or fewer (including numbers) on a single sheet.

• How do I modify/ cancel my order?

  We will do everything possible to accommodate your modification request; however, each order will be handled on a case-by-case basis. Orders can only be canceled when the order status is New. Once your order is assigned to a translator it can no longer be cancelled.

• Who will translate my documents?

  We only use 100% human translation by professional translators from our trusted network. Our translators are based all over the world and typically have a minimum of 5 years of experience as professional translators. Many carry a variety of accreditations and certifications, but this varies per translator as there is no standard worldwide accreditation or certification for translators.